Start Your Day With the Brief, Not the Forum

Every community manager's morning starts in the forum. Marius Ciortea's Daily Brief hands that read to AI: it ranks what needs you, spots the patterns and drafts replies, while you decide what goes out and who answers. It runs from a chat plan and a browser, free for Claude and ChatGPT.

EP003 Provides a downloadable skill for you to run your own daily brief.

Every community manager's morning starts the same way: coffee, the forums, and an hour of reading to find out what happened overnight. It's where the job's judgment begins, and it's the part of the job that scales the worst.

In Episode 003, Marius Ciortea shows how you can do more human work when AI does that read first. His Daily Brief skill reads every thread, ranks what needs you, spots the patterns and drafts a first reply. You still decide what goes out, in whose voice, and who should answer. It runs from a chat plan and a browser, with no IT ticket required.

You don't even need an MCP server or API connection, but it gives you a much better briefing if you can get access to it directly.

The episode shows what an article can't:

Marius running the brief live on a real beekeeping forum, minutes before we recorded, and the draft reply that reaches for a word nobody prompted.
Chris pointing it at a community he doesn't even manage, and what it turned up.
How Marius has the brief find the right expert in the company to answer a question. Sometimes it's the CEO.

Watch or listen to Episode 003 →

The skill is free for Claude and ChatGPT: Get the Daily Brief →

A wooden card-file box of handwritten index cards tabbed Notes, Saves, Drafts and Mine, with a brass key beside it on a worn desk

Your knowledge is your asset

At Bill Johnston's Structure.Community Fall Summit, I asked a room of community leaders to treat what they know as something they own. Here's the talk, the story behind it, and three things you can do this week.

An open ledger on a dark wooden desk: Signals on the left page, an empty Outcomes page on the right, joined by a pencil line marked Bridge.

Stop Making Up Your Community’s Numbers

Make-believe numbers fall apart the moment a CFO asks how you got them. Mark Birch joins Chris and Marius on bridge metrics, measuring for the whole business, and the one metric to retire.

What We Mean by Context in Community Management

Everyone building with AI is talking about context. Community managers have been doing the same work for twenty years without the name. Here we trace the word to its root — contexere, to weave together — and follow it into the member who exists as four separate records in four systems.

Don't Use AI as an Easy Button

Slop isn't "AI wrote it." It's what happens when someone uses AI as the easy button, and what it costs a community is trust.

Read more

Your knowledge is your asset

Stop Making Up Your Community’s Numbers

What We Mean by Context in Community Management

Don't Use AI as an Easy Button